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Subject: Re: How reliant are software engineers on user community bug reports?
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From: Steven L Baur <steve@xemacs.org>
In-Reply-To: "Karl M. Hegbloom"'s message of Mon, 14 Apr 1997 09:55:31 -0700
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Date: 16 May 1997 23:37:32 -0700
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Karl M Hegbloom <karlheg@inetarena.com> writes:

>  How much do you rely on user/tester bug reports for pointing out
> coding errors and adding data points to your trouble shoot list?

Right now, not very much.  Hopefully the situation can be improved
with Gnats handling the reports.  We need to get the web interface
going to widen the number of people who can get at the reports and
deal with them.

>  Are many 'bug reports' that you recieve depicting bugs previously
> known to the coders?

Sigh, yes.  An amazing number are addressed in the FAQ.
-- 
steve@calag.com baur
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