%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2025 Best Practical Solutions, LLC %# %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /Elements/Header, Title => loc('Modify ticket #[_1]: [_2]', $TicketObj->Id, $TicketObj->Subject) &> <& /Elements/Tabs &> % $m->callback(CallbackName => 'BeforeActionList', Actions => \@results, ARGSRef => \%ARGS, Ticket => $TicketObj); <& /Elements/ListActions, actions => \@results &> % $m->callback( CallbackName => 'FormStart', ARGSRef => \%ARGS ); <&| /Widgets/TitleBox, title => loc('Modify ticket #[_1]',$TicketObj->Id), class=>'ticket-info-basics' &>
<& Elements/EditBasics, TicketObj => $TicketObj, defaults => \%ARGS, InTable => 1 &> <& /Elements/EditCustomFields, %ARGS, Object => $TicketObj, Grouping => 'Basics', InTable => 1 &>
% $m->callback( CallbackName => 'AfterBasics', Ticket => $TicketObj ); <& /Elements/EditCustomFieldCustomGroupings, %ARGS, Object => $TicketObj, AsTable => !!RT->Config->Get('EditCustomFieldsSingleColumn', $session{'CurrentUser'}) &>
<& /Elements/Submit, Name => 'SubmitTicket', Label => loc('Save Changes'), Caption => loc("If you've updated anything above, be sure to"), color => "#993333" &>
% $m->callback(CallbackName => 'AfterForm', ARGSRef => \%ARGS, Ticket => $TicketObj); <%INIT> my $TicketObj = LoadTicket($id); my $CustomFields = $TicketObj->CustomFields; my @results; my $skip_update = 0; # Now let callbacks have a chance at editing %ARGS $m->callback( TicketObj => $TicketObj, CustomFields => $CustomFields, ARGSRef => \%ARGS, skip_update => \$skip_update, results => \@results ); { my ($status, @msg) = $m->comp( '/Elements/ValidateCustomFields', Object => $TicketObj, CustomFields => $CustomFields, ARGSRef => \%ARGS, ); unless ($status) { push @results, @msg; $skip_update = 1; } ( $status, @msg ) = PreprocessTimeUpdates( \%ARGS ); unless ( $status ) { push @results, @msg; $skip_update = 1; } } unless ($skip_update) { $TicketObj->Atomic(sub{ push @results, ProcessTicketBasics(TicketObj => $TicketObj, ARGSRef => \%ARGS); push @results, ProcessTicketWatchers(TicketObj => $TicketObj, ARGSRef => \%ARGS); push @results, ProcessObjectCustomFieldUpdates(Object => $TicketObj, ARGSRef => \%ARGS); $m->callback( CallbackName => 'ProcessUpdates', TicketObj => $TicketObj, ARGSRef => \%ARGS, Results => \@results ); }); MaybeRedirectForResults( Actions => \@results, Path => "/Ticket/Modify.html", Arguments => { id => $TicketObj->id }, ); } unless ($TicketObj->CurrentUserHasRight('ShowTicket')) { if (@results) { Abort("A change was applied successfully, but you no longer have permissions to view the ticket", Actions => \@results); } else { Abort("No permission to view ticket"); } } $TicketObj->CurrentUser->AddRecentlyViewedTicket($TicketObj); <%ARGS> $id => undef