
SIMTEL
======
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Dialgo Personal Call Center v1.122
==================================

With Dialgo Personal Call Center v1.122, you can program your computer  to have spoken dialogues over your phone with full bloodied email  (Internet) manipulation. You can connect to the Internet, download and  read aloud emails, send auto reply emails or simply use the Call  Center as a Caller ID Answering Machine. Dialgo works over regular  wave device modems like US Robotics 56K Message Modem. 

With its twenty plus script items, Dialgo makes it possible to develop  solid and reliable Personal Telephony Call Center Scripts with Fully  Integrated Speech Recognition and Speech Synthesis under Microsoft  SAPI5.1 Engines. Please look further into this documentation on how to write a simple telephony script for Dialgo.

The major scriptable items are Caller ID Extraction, Digit Monitoring,  Wave Playback, Wave Recording, Speech Recognition and Speech  Synthesis.

Use 'Activity Report' to understand all telephony activities for 
every session enabled. Works on all Industry Standard Voice Modems.  
Full TAPI Source Code is available.

Dialgo Personal Call Center Installation
=========================================

Please unzip the file Dtam01.zip. [You may use Winzip8.0 or above version.]

Double click setup.exe to Install

Call Center application will be installed on your machine. Be patient...

If an error results during installation. The first cause of the error is a missing VB6 or VC++ Runtimes. Abort installation and please download them here: [http://download.microsoft.com/download/vb60pro/Redist/sp5/WIN98Me/EN-US/VBRun60sp5.exe]. After you have setup the runtimes, you may restart your computer and install Dialgo again.

For Speech Recognition & Synthesis to work you still have to download 49 MB Microsoft SAPI 5.1 Engine. Its free, so click here  [http://www.research-lab.com/Dialgo.htm] to register and download. (If you wish, you may proceed to evaluate the application and register afterwards. Only take care not use any speech recognition or synthesis tools in your script.)

OR Register the program here [http://www.research-lab.com/] to get a CD-ROM...

Prerequisites
=============

TAPI 1.4 Windows Drivers. You get them with Windows98/ME/XP all editions.
Industry Standard TAPI Compatible VOICE MODEM with a Wave Device.
Most recommended modem : US Robotics 56 K Message Modem.
Buy the modem here. [http://www.research-lab.com/modems.htm]
See further documentation to get the list of all compatible modems.
Caller ID Service enabled for PSTN Account.

 

Dialgo Telephone Answering Machine More Info...
==============================================

Download Link http://www.unitedresearchlabs.com/dtam01.zip 
Download Registration Link http://www.unitedresearchlabs.com/post.htm 
Product Specific URL http://www.unitedresearchlabs.com/prod11.htm 

Frequently Asked Questions
===========================

Q1. My drop down box in settings is empty, I cannot set Dialgo. Any Solution ?
Remember incompatible modems will not get displayed and you won't be able to use the device in the drop down list. A simple solution is to get yourself a voice modem with a wave device, all recent modems (for Windows 2000+) do support TAPI 1.4. 
Use the given test programs to check compatibility.

Q2. The volume of the wave file played is very slow, Why?
Please use the Wave Recording Tool to Increase/Decrease the Wave file Volume. You may have to resave the wave file as a CCITT wave file.

Q3. How do I check if my hardware supports wave file playback and recording on modem?
Please execute the following programs that accompany the package: Tapi1.exe and Tapi2.exe

Q4. Can I use my own voice recording for playback ?
Yes its most recommended to use a voice talent. Please record a PCM wave, convert it to CCITT u_Law 8000Hz, 8 Bit Mono and then save it to the path of the program installation, like, Greeting.wav. 

Q5. Please list the compatible modems for me!
OK. The compatible modems are: 
1) US Robotics 56k Message 
Modems
2) Zoom
3) ModemBlaster
4) Eigercom
5) MediaPhonics
6) Motorola Speaker Phone 
Internal External Modem (Last series)

Q6. Speech recognition and synthesis does not work. Why ? or 
What is this 47 MB download screen about ?
You probably have downloaded 5 MB Dialgo Personal Call Center v1.1. This is a evaluation copy.
In this pack Speech Engines are not included. The full version includes 47 MB Speech Engines (Microsoft SAPI 5.1) with special United Research Voice Insert ActiveX DLL.
This pack is available for registered customers on a CD-ROM.

Q7. Caller ID does not work ! Any suggestions... ?
See Settings (Help)

Q8. Is it safe to use this script ?
Yes. Dialgo uses process thread checking (every 15 minutes) to ensure the application has not hanged. It also ensures that live connections are closed and no time wastage occurs.

Q9. Can I schedule Dialgo ?
Yes. See Help.

Q10. I have written a long script, and now I have to change a item in between the script. Do I have to delete all the script below the item  ?
NO. Please use 'Enable Drag-Drop' to pick the script below it and place it temporarily under a different node. Disable drag-drop, delete the item or add a new one, again, enable the drag-drop and re-fill the script below it.

Q11. Our company has all information stored in a database. How does Dialgo help me ?
That's even easier. Registered customers get two more programming items i.e. 'Events' and 'Exe'. With this you execute your file which queries your database and executes a TextToWave.exe (CCITT) to convert the information to a wave file named similar to a wave file in your script. That's it. All the stuff is included in the CD and is included with unlock code (NO EXTRA PAYMENT). Register here


Support
=======

tim@research-lab.com

Last Modified Date
==================

07/07/2002

Ackowledgements
===============
Simtel
See about

Components Version:
====================

VoiceDataTree OCX ActiveX v1.3 (United Research)
MdmWave DLL v1.2 (United Research)
Audio Format DLL v1.0 (United Research)
NeoFormat DLL v1,0 (Thanks VB Acclerator)
Send Mail DLL v1.0 (United Research)
SAPI DLL v5.1 (Thanks Microsoft)


(c) United Research

