# CRM-Express Professional

Welcome to CRM-Express, the solution for CRM professionals.

| What is the default Administrator username and password Username: admin Password: admin Please remember these and if you change them, remember the changed username and password because you will need them to administer the program

Contents

1. Important notes
2. Installation Instructions
3. Purchase Information
4. Updates and support

1. Important notes

This 30-day trial edition will run for 30 days and then expire. The program can be freely distributed if the program is not modified in any way.

Please note that the install program and help may not show the correct version number and release date - the File_id.diz file shows the version number and release date.

## 2. Installation Instructions

### Uninstalling a previous version

If you have a previous version of CRM-Express Professional installed you have to uninstall it as described below:

Close all other programs before installing CRM-Express Professional and make sure that you are logged in as Administrator or a member of the Administrators group if you are installing it on a Windows NT/2000/2003/XP/Vista system.

Use the Add/Remove Programs from the Windows Control Panel to remove the currently installed version of CRM-Express Professional from your hard disk.

Delete the CRM-Express Professional installation folder (normally \Program Files\CRM-Express with Windows Explorer.

### Installing

If the program is in zipped format, use an unzip application like Winzip to unzip it first to a temporary folder. Then run the Setup.exe file to install CRM-Express Professional. If the program is a single self-extracting program, run the program to install CRM-Express Professional. If you are prompted to overwrite the existing CRM-Express Professional file select Yes and follow the instructions to complete the installation.

For installation problems please consult the Troubleshooting Guide for CRM-Express Professional on the CRM-Express website.

From Version 3.00, CRM-Express Professional will automatically recognize previous address books after a new version is installed.

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## 3. Purchase Information

We provide you with an activation code after purchase that removes the expiry limitation and converts the trial version to the licensed edition that you have purchased. You can purchase a copy of CRM-Express Professional from the Buy page on the CRM-Express web site.

After purchase, please request an activation code from within CRM-Express Professional by selecting Help - Register CRM-Express - Request Activation Code from CRM-Express or email us the 8 character machine id.

After receiving the activation code, use the same screen to register CRM-Express Professional.

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### 4. Updates and support

### CRM-Express Professional provides free updates and email support for one year after purchase. Thereafter you can purchase another year of free updates and email support.

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