IBM will accept your OS/2 Problem Report via the following Internet-
style netmail addresses:
Base Support 76711.610@compuserve.com
ES/LS Support 76711.611@compuserve.com
------ Submit an OS/2 Problem Report ------
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<< THIS SUPPORT IS ELIGIBLE FOR U.S. CUSTOMERS ONLY >>
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Use this form to submit defect problems to IBM support. Please
provide as much information as possible on your problem. Feel free to
add additional space, or remove sections of the form that are not
relevant to your problem.
CONTACT PERSON: __________________________________
PHONE NUMBER: (___) ___-____ x____ Phone number where you can be
contacted between 8-5, M-F.
Note: Support will normally be handled electronically through
CompuServe mail. IBM may contact you via telephone if it
appears it will expedite resolution to the problem.
ONE LINE DESCRIPTION OF THE OS/2 PROBLEM:
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DETAILED PROBLEM DESCRIPTION - If possible, provide step-by-step
recreation scenario.
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Enter any error messages that occur: ________________________________
Select the appropriate answers by placing an "X" in the space indicated.
Can you recreate the problem? Y _ N _
Has the problem occurred on more than one system? Y _ N _
OS/2 OPERATING SYSTEM SOFTWARE CONFIGURATION:
OS/2 Version 2.0 .........: _ CSD Level: _______
OS/2 1.3 Standard Edition : _ CSD Level: _______
OS/2 1.3 Extended Edition : _ CSD Level: _______
NOTE - CSD = Corrective Service Diskette.
Use the SYSLEVEL command to determine, if unknown.
HARDWARE CONFIGURATION (provide as much as possible):
Brand and model of PC: ____________________________________
Microprocessor: Intel _ Other (specify) _______________
Type: 286 _ 386SX _ 386 _ 486SX _ 486 _
Speed: __ MHz
Total RAM ....: __ MB
Disk drive ...: ____ MB File System: FAT _ HPFS _
Manufacturer: ___________________ Model # _______
Type: IDE _ SCSI _ MFM _ RLL _ Unknown _
Manufacturer and model # of disk controller: ________________________
Manufacturer, revision #, and date of System BIOS: __________________
Manufacturer and model # of video adapter: __________________________
Manufacturer and model # of display: ________________________________
Memory installed on video adapter: _____ EGA _ VGA _ SVGA _ XGA _
Diskette Drive A: 3 1/2" _ 5 1/4" _
Diskette Drive B: 3 1/2" _ 5 1/4" _
List other adapters installed:
_____________________
_____________________
_____________________
TRAP INFORMATION - If a TRAP occurs and results in the 16 bit trap
display similar to the following, enter any of the register values that
you recorded:
SESSION TITLE: __________________________________________________
TRAP____
AX=____ BX=____ CX=____ DX=____ BP= ____
SI=____ DI=____ DS=____ ES=____ FLG=____
CS=____ IP=____ SS=____ SP=____ MSW=____
CSLIM=____ SSLIM=___ DSLIM=___ ESLIM=____
CSACC=__ SSACC=__ DSACC=__ ESACC=__
ERRCD=____ ERLIM=____ ERACC=__
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_________________________________________________________________
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If a TRAP occurs and results in the 32 bit trap display similar to the
following, enter any of the register values that you recorded:
TRAP ____ ERRCD=____ ERACC=____ ERLIM=________
EAC=________ EBX=________ ECX=________ EDX=________
ESI=________ EDI=________ EBP=________ FLG=________
CS:EIP=____:________ CSACC=____ CSLIM=________
SS:ESP=____:________ SSACC=____ SSLIM=________
DS=____ DSACC=____ DSLIM=________ CR0=________
ES=____ ESACC=____ ESLIM=________ CR2=________
FS=____ FSACC=____ FSLIM=________
GS=____ GSACC=____ GSLIM=________
THE SYSTEM DETECTED AN INTERNAL PROCESSING
ERROR AT LOCATION ##____:________ - ____:____.
_____, ____
________
INTERNAL REVISION _.___, __/__/__
PRINTER - If this is a printer problem, please provide the following:
Printer Vendor: __________________ Model ....: ________________
Driver Name ..: __________________ Port Used : ________________
Printer is attached to: Local _ LAN Server _ Host _
COMMUNICATIONS MANAGER - If this is a problem with Communications
Manager, please provide answers in this section:
OS/2 Extended Services ............: _ CSD Level: _______
OS/2 EE Communications Manager 1.3 : _ CSD Level: _______
Describe your Communications Manager configuration (DFT, T-R, etc):
_________________________________________________________________
_________________________________________________________________
LOCAL AREA NETWORK - If this is a local area network problem, please
enter information about the lan involved.
LAN SERVER:
OS/2 LAN Server Version 1.3 : _ CSD Level: ________
OS/2 LAN Server 2.0 Entry ..: _ CSD Level: ________
OS/2 LAN Server 2.0 Advanced: _ CSD Level: ________
LAN REQUESTER:
LAN Server 2.0 Requester....: _ CSD Level: ________
OS/2 1.3 Requester..........: _ CSD Level: ________
DOS LAN REQUESTER
LS 2.0 Requester ...........: _ CSD Level: ________
OS/2 1.3 Requester .........: _ CSD Level: ________
DOS Version: ____ DOS Vendor: _________________
Is the failing system a Domain Controller? Y _ N _
Is the failing system an additional server? Y _ N _
DATABASE MANAGER - If this is an OS/2 DATABASE MANAGER problem, please
enter information about the DataBase Manager problem below.
SQL Error Code ....: ________ Secondary Return Code: ________
Error occurs when database is being accessed as:
Stand Alone ......: Y _ N _
Requester (Client): Y _ N _
Database Server ..: Y _ N _
Using RDS ........: Y _ N _
Using LAN ........: Y _ N _
If the error is occurring at a requester, can the problem be recreated
at the server? .....: Y _ N _
Error occurs in which application?
Query Manager.....: _
CLI ..............: _ (Command Line Interface)
User Application..: _
If a trap has occurred, provide the SQLABEND results:
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PLEASE REVIEW ALL OF THIS PROBLEM REPORT BEFORE SENDING.
When you are ready to send this OS/2 Problem Report, send the form via
CISMAIL to ---
Base problems - Base Support, 76711,610
ES/LS problems - ES/LS Support, 76711,611
(ES = IBM Extended Services, LS = IBM LAN Server)