How do you use canned responses?
For tickets that are common questions in the help desk, chances are there’s a canned response to handle that particular ticket which you can use for your reply instead of typing the same response over and over.
In order to use a canned response you’ll use the `/c` command in the text editor.
This will then open a search box you can use to search for the canned response you’d like to use.
For example, if you were to type “refund” you'd see the available canned responses to this search query.

Note: If you see a trend in ticket topics where a canned response may be useful, simply tag Troy on the ticket.