What happens when a user downgrades a Past Due account?
Stripe doesn’t allow downgrades on past due subscriptions, so when this happens, from a technical standpoint we have to cancel their existing subscription and put them on a new subscription at the new lower plan.
When this happens, the user is automatically sent a cancellation email even though their account is not really being canceled. To account for that, ClickMagick immediately sends out a follow-up email to explain to the user what is happening, and to ignore the cancellation email.
Note: Here’s the email they get …
Subject: READ THIS FIRST
Hi there,
I just wanted to send you a quick note about the
subscription change you just made …
Your previous subscription was “past due”, and our
billing system doesn’t allow subscription changes when
that’s the case – so we had to cancel your past due
subscription and set you up with a new one.
… and because of that, you may receive (if you
haven’t already) an automated email from our billing
system about your account being canceled.
DON’T PANIC – you can safely ignore that email.
If you have any questions, feedback, or believe you
have received this email in error, just hit reply!
Your in success,
ClickMagick Support Team
https://ClickMagick.com