How do I reach the Help Desk?
You can reach our Help Desk by going the the Help menu at the top of every page and choosing 1-Hour Support. We are available day and night to answer your questions.
Here are two suggestions to speed things up:

1. |  | Try searching the Frequently Asked Questions (FAQs). You can find the FAQs in the Help menu at the top of every page. For best results, type in a short question rather than just a word or two. Our FAQ knowledge base is extensive and you’ll probably find the exact answer that you want.

2. |  | If you don’t find an answer in the the FAQs, contact us at our 1-Hour Support desk and we’ll be glad to get your questions answered. For fastest results, please read this FAQ first:
|  | What should I do before submitting a help ticket?
When you get to the 1-Hour Support desk, you’ll be asked to search the FAQs first. If you’ve already done that, simply click on the Continue button without entering anything in the search box and you will be taken directly to the ticketing system. Here at ClickMagick, we pride ourselves on quick response. Try it! You’ll see what we mean. And don’t be surprised if you’re answered with a custom video that we’ve shot just for you. That’s just part of our commitment to you to provide outstanding support.

If you have a suggestion for an FAQ that we should add, you can drop us a note at the Help Desk and we’ll add it to the knowledge base. Thanks!