What should I do before submitting a help ticket?
Before submitting a Help Desk ticket, please be sure to search our FAQs on this page or watch related videos on the Video Tutorials page.
Really.
You won’t be able to submit a ticket until you do.
We’re happy to help, but we need you to please try to help yourself first – plus you’ll normally find the answers you need quicker this way as well.
If you’re new to ClickMagick we strongly recommend that you set aside about an hour or so to watch the tutorial videos at the very top of the Video Tutorials page. These videos cover all the basics of ClickMagick and watching our tutorials will help you get off to a fast start.
Later when you have time we recommend you come back and watch ALL of our tutorial videos.
ClickMagick has an astonishing number of features and if you don’t watch the tutorials we GUARANTEE you’ll miss at least a few of them, and you don’t want to do that!
If you need to submit a ticket, click on 1-Hour Support in the Help menu at the top of any page. Please include a full explanation, giving the name of the links, rototars, or funnels you’re refering to. In many cases, you’ll find that it’s easier to explain what’s going on by providing a screenshot with your ticket. If you don’t know how to take a screenshot, you can find instructions here:

|  | How do I take a screenshot on my computer or mobile device?